Field Service Manager

  • Mon-Fri role, between Mackay & Bowen Basin
  • HD Fitter 

The Company
Our Client, a well-established Heavy Equipment Repairer based in Mackay, and servicing the surrounding Marine and Mining Industries, is looking to appoint a Field Services Manager to lead the team delivering on site installations and repairs.
About the Role
SES Labour Solutions are looking for an experienced, hands on Service Manager to lead an experienced Field Service Team.  As the Field Service Manager you will ensure the operational excellence of the technical service team under your management. Reporting to the Operations Manager you will have operational, financial and safety deliverables.  Your role will also include:

  • Coordination of labour resources across sites
  • Presentation of bids to the Operations Manager for sign off and approval
  • Weekly, Fortnightly and monthly reporting across safety, quality, financials and program
  • Deliver on service agreements and increase customer satisfaction
  • Maintain direct contact with current and prospective customers
  • Deliver excellent customer service, manage customer relations
  • Manage the overall selection, and training of the field service staff
  • Ensure that technician’s performance is monitored daily and in line with the weekly service KPI’s
  • Management of work allocation to ensure that the Company meets its customer requirements
  • Identify shortfalls in performance and address these concerns as required

Skills & Experience
You will be a financially astute, problem solver who can demonstrate a strong drive for results, coupled with a hands on approach to your role. You will also possess:

  • Trade Qualified Diesel Fitter
  • Open C Class Licence
  • Significant heavy equipment knowledge & industry experience
  • Willingness to travel & work on site for new installation set ups
  • Prior management experience

How to Apply
If you are interested in this position, have the heavy industry experience and keen to discuss this role further, please apply via the “Apply” link on this site.

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  • QLD - Mackay Region
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